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Privacy Policy

The Play Lounge (theplaylounge.com.au)
Last Updated: 14 May 2026

1. Introduction

The Play Lounge (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website:
https://theplaylounge.com.au

2. What Personal Information We Collect

  • Name
  • Email address
  • Phone number
  • Billing and payment details
  • IP address and browser information
  • Booking or enquiry details
  • Any information you provide through forms, emails, or customer support

3. How We Collect Information

We collect personal information when you:

  • Make a booking or enquiry
  • Subscribe to newsletters
  • Contact us via forms, email, or phone
  • Browse our website (via cookies and analytics tools)

4. Why We Collect Your Information

  • Provide our services (e.g., bookings and events)
  • Process payments
  • Communicate with you
  • Improve our website and customer experience
  • Send marketing communications (only if you opt in)
  • Comply with legal obligations

5. Cookies and Analytics

We use cookies and similar technologies to:

  • Improve site functionality
  • Analyse website traffic
  • Personalise your experience

You can disable cookies through your browser settings.

6. Advertising, Tracking & Marketing

Facebook Pixel

We may use the Facebook Pixel (Meta Pixel) on our website.

This tool allows us to:

  • Measure the effectiveness of our advertising
  • Deliver targeted ads to users who have visited our website
  • Build custom and lookalike audiences

The data collected may include pages viewed, actions taken on our site, and device or browser information. This data may be transferred to Meta Platforms Inc. and stored outside Australia.

You can manage your advertising preferences here:
https://www.facebook.com/settings?tab=ads

Google Analytics

We use Google Analytics to understand how users interact with our website.

  • Pages visited
  • Time spent on pages
  • Traffic sources
  • Device and browser type

Google may store this data on servers outside Australia.

You can opt out by using this tool:
https://tools.google.com/dlpage/gaoptout

More information:
https://policies.google.com/privacy

Marketing Communications

We may send you marketing communications if you have opted in or where permitted by law. These may include promotions, offers, or service updates.

Opting Out of Marketing

You can opt out at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us at the email address below

7. Disclosure of Personal Information

We may disclose your personal information to:

  • Payment processors
  • Website hosting and IT providers
  • Marketing platforms
  • Legal authorities if required by law

We do not sell or rent your personal information.

8. Data Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. However, no online data transmission is completely secure.

9. Access and Correction

You have the right to request access to or correction of your personal information by contacting us.

10. Overseas Disclosure

Some service providers may store data overseas. We take reasonable steps to ensure compliance with Australian privacy standards.

11. Children’s Privacy

We may collect limited information about children as required for bookings or safety purposes. This will only occur with parent or guardian consent.

12. Complaints

If you have a complaint about how your data is handled, please contact us first.

If you are not satisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au

13. Data Deletion & Retention

Requesting Data Deletion

You may request deletion of your personal data by contacting us using the details below with the subject line “Data Deletion Request”.

What Data Can Be Deleted

  • Contact details
  • Account information
  • Booking history (where legally permitted)
  • Marketing preferences

Data Retention

We may retain certain information where required to comply with legal, tax, or accounting obligations, resolve disputes, or enforce agreements.

Timeframe

We aim to respond to all data access or deletion requests within 30 days.

Third-Party Data

Where data has been shared with third-party services, we will take reasonable steps to notify them of your request.

14. Contact Us

The Play Lounge

Email: party@theplaylounge.com.au